Alarm Monitor

Alarm Monitor

Operates communication equipment to receive incoming calls for assistance and dispatches
personnel and equipment to scene of emergency. Operates telephone console to receive incoming calls
for assistance. Questions caller to determine nature of problem and type and number of personnel and
equipment needed, following established guidelines. Scans status charts and computer screen to
determine units available. Monitors alarm system signals that indicate location of fire or other emergency.
Operates two-way radio to dispatch police, fire, medical, and other personnel and equipment and to relay
instructions or information to remove units. Types commands on computer keyboard to update files and
maintain logs. Tests communications and alarm equipment and backup systems to ensure serviceability.
May provide pre-arrival instructions to caller, utilizing knowledge of emergency medical techniques. May
activate alarm system to notify fire stations.

Essential Duties and Responsibilities include:

  • Primary Responsibilities:
    • Monitor all electromagnetic door locks, door contact switches and duress alarms and answer all
      telephones within the HARPS Control Area.
    • Operate, observe and evaluate CCTVs within the HARPS Control Area.
    • Use the Government provided radio system to notify Lackland AFB Security Forces on any alarm or police
      response situations.
    • Monitor operations and status of overall security network for the MTF from the centralized console.
    • Operate HARPS intercom system master station at the console to communicate with entry/exit points or
      incident locations.
    • Operate video recorder and playback at the request of the CORs or Security Forces personnel.
    • Maintain security database and activate control devices.
    • Shall provide directions to patients on how to get to clinics, etc., and provide assistance, directions and
      general information to visitors and staff regarding the ambulatory and surgical center.
    • Shall look up patient’s admission by using Composite Health Care System (CHCS).
    • Shall ensure the admissions office has provided legible and updated information for patient rosters for the
      next shift.
    • Shall oversee the lost and found, collect items when turned in and try to contact the individuals if identity is
    • Other duties as assigned.
    • Supervisory Responsibilities: None
  • Competencies:
    • Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information
      skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even
      when dealing with emotional topics.
    • Technical Skills – Assesses own strengths and weaknesses; Pursues training and development
      opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
    • Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer
      needs; Solicits customer feedback to improve service; Responds to requests for service and assistance;
      Meets commitments.
    • Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others;
      views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team
      above own interests; Able to build morale and group commitments to goals and objectives; Supports
      everyone’s efforts to succeed.
    • Judgment – Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and
      explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely
    • Professionalism – Approaches others in a tactful manner; Reacts well under pressure; Treats others with
      respect and consideration regardless of their status or position; Accepts responsibility for own actions;
      Follows through on commitments.
    • Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality;
      Applies feedback to improve performance; Monitors own work to ensure quality.
    • Attendance/Punctuality – Is consistently at work and on time; Ensures work responsibilities are covered
      when absent; Arrives at meetings and appointments on time.
    • Dependability – Follows instructions, responds to management direction; Takes responsibility for own
      actions; Keeps commitments; Commits to long hours of work when necessary to reach goals. Completes
      tasks on time or notifies appropriate person with an alternate plan.


  • The contractor personnel shall maintain license from the Texas Department of Public Safety Private
    Security Board (PSB) Class B. Proof of current license must be provided to HR Directorate.
  • Active Security Clearance.
  • Current Government Background check.
  • Must be able to use, at minimum, Access Control System, Identicard Series 900 and Microsoft Word
  • Basic Life Support (BLS) certification.
  • Work requires professional written and verbal communication and interpersonal skills.
  • Ability to motivate teams to produce quality materials within tight timeframes and simultaneously manage
    several projects.
  • Work requires willingness to work a flexible schedule.
  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
    The requirements listed below are representative of the knowledge, skill, and/or ability required.
    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential
  • Must have Non-Commissioned Security Officer License (Class B).
  • Twelve (12) months of experience as an alarm monitor or dispatcher, either in the military or civilian sector.
  • Completion of the appropriate level(s) of the Texas Department of Public Safety training certification.
  • Current Driver’s License.
  • Language Skills
  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical
    procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure
    manuals. Ability to effectively present information and respond to questions from groups of managers,
    clients, customers, and the general public.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only
    limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram,
    or schedule form.

Lackland AFB, Texas