Computer Support Technician

Computer Support Technician

Description:

  • Support Squadron personnel with computer connectivity issues.
  • Assist with management and allocation of resources to include equipment, peripherals, hardware/software licenses, and consumables (i.e., toner, paper, etc.); responsibilities range from procurement, 100% inventory accountability, tracking and auditing to eventual disposal.
  • Support move, add and/or change of computer assets within the building.
  • Assist with the planning and deployment of new equipment as its received; pack/unpack, ship, store, image, build, configure and support new computer equipment installation/uninstallation in building.
  • Process reported computer trouble tickets using a Remedy database, preferably Sharepoint.
  • Assist in receipt and proper securing of all IT assets until properly entered into asset tracking.
  • Assist in documenting defined processes and procedures for handling and accounting for assigned equipment and peripherals.
  • Assist with Information Systems Security Officer (ISSO) to ensure hard drives and media are sanitized correctly and ensure all equipment is marked appropriately.
  • Assist in coordination and scheduling of planned, short notice or emergency maintenance actions for assigned equipment; monitors and reports progress to management representatives.

Qualifications:

  • Must be able to lift up to 50 pounds and have range of motion to fit into tight spots for running cables.
  • Must have a Secret clearance and be eligible for a TS/SCI clearance.
  • Must be Information Assurance Technician (IAT) Level II certified.
  • Must be familiar with: Microsoft® Office Suite™ of applications such as Microsoft® Access™, Microsoft® Excel™, Microsoft® Outlook and Microsoft® Word™
  • VMWare, Windows 10 Patching, VPNs, Video Teleconferencing, Cross-Domain Solution, VOIP/VOSIP experience
  • Help Desk/Trouble ticket experience

Desired Qualifications:

  • At least 3-5 years experience in resource management relating to logistical support and equipment accountability.
  • Familiar with Microsoft SharePoint and Remedy.
  • Security+ Certification
  • Admin/elevated rights experience

Job Category:
Cyber Security

Location:
United States-Texas- San Antonio

Employment Type:
Fulltime

Minimum Clearance:
Secret

Travel:
Yes, 25 % of the Time

Relocation:
No

To Apply, click here


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