IT Service Desk Analyst

IT Service Desk Analyst

    Osi Vision is seeking Help/Service Desk Analysts to support the US Army Enterprise Service Desk in Fort Huachuca, AZ. This is an excellent opportunity that provides competitive market compensation and growth opportunities with on-the- job learning to help develop your career. The successful candidate must have prior IT Service Desk Management or help desk operations experience.
    Serve as the initial point of contact and will gather and analyze information about the user’s issue to answer basic questions about installation, operation, configuration, customization, and usage of assigned products to determine the best way to resolve their problem. Provide technical support of hardware, systems, sub-systems and/or applications. Assists with navigating around application menus, may be required to remote into customer’s computer. Troubleshoot network connectivity issues, working with remote employees on a corporate network.
Required Skills:
  • Must hold active Secret clearance or be able to obtain one.
  • Previous computer technical support.
  • CompTIA Security+ or A+ Certification
  • Understanding of MS Office and other standard software.
  • Understanding of Active Directory to unlock and reset passwords.
  • Understanding of Active Directory to unlock and reset passwords.
  • Proficient with troubleshooting all Windows Operating systems.
  • Ability to troubleshoot and resolve email issues, specifically MS Outlook.
  • Ability to communicate clearly and effectively, both verbally and in writing.
  • Telephone and listening skills.
  • Outstanding customer skills, with the ability to empathize and professionally troubleshoot and resolve customer’s issues.

Highly Desirable Skills:
  • Prior Experience with Service Desk/HelpDesk environment.
  • Microsoft Certified Professional (MCP) certificate
  • Prior Experience in technical support.
  • Time Management skills.

Education and Certifications:
  • High School Diploma or equivalent
  • Must be able to provide proof of certification(s)

Other Requirements:
  • Must perform well as part of a team under direct supervision.
  • Successful completion and results of background investigation and drug screening.
  • Must hold a Secret clearance or ability to obtain one.
  • At least 1 year Help Desk/Service Desk experience

Osi Vision is proud to be an Equal Opportunity Employer.
We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Location:
Fort Huachuca, AZ
U.S. Citizen:
Yes
Clearance:
Secret

To Apply, click here


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